Accounts Receivable Agent - Collections - FRENCH
- Bucharest
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Responsibilities
- Accurate execution of collection-related tasks and working procedures
- Perform root cause analysis, identify issues/gaps, provide resolutions and client account reconciliations
- Constantly communicate with clients in the assigned portfolio, project teams and other FSSC departments
- Share knowledge by contributing to the creation/update of team procedures and documentation.
- Contact the corresponding departments requesting missing information regarding unidentified payments from the bank statement
- Constantly collaborate with all departments involved in the Order to Cash process to make sure that an accurate customer account is maintained
- Achieve and sustain best practices, quality and efficiency within a strong internal control framework
- Consistently meet compliance measures and achieve service delivery standards
Required
- Written and oral command of English & French (at least B1 level)
- Excellent communication skills and customer service oriented
- Good knowledge of Microsoft Office Suite
- Strong deep analytical and problem-solving skills
- Able to efficiently manage time, set priorities and complete multiple tasks simultaneously
- Works to completion and result oriented
Preferred
- Experience in the credit & collections field, customer service
- Knowledge of Order-to-Cash process
- Basic knowledge of Oracle or another ERP system
- University Degree in Economics/Business
- Relevant work experience in shared service/service center
Our offer towards work-life balance
- Flexible working schedule – organized in 3 shifts Monday to Friday (weekly rotation): 09:00-18:00 & 10:00 - 19:00 & *13:00-22:00
- Work from Home
- Motivational financial package & flexible benefits
- Easter and Christmas bonus
- Direct contract with SNC-Lavalin
- Team buildings, Fun@Work activities
- Free French language classes
- Learning and Development programs, Training, Career opportunities
- Employees Wellness Program – fresh fruits, chair massage, counselling sessions, additional sick days, employee wellness rooms
- Friendly and dynamic work environment
- CSR & Sport activities
*8 mandatory evening shifts per month
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Middle EastContent type
BlogsPublish date
04/29/2024
Summary
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Middle EastContent type
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Summary
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