Infrastructure Engineer (Computing Services – Server Hardware, O/S Virtualisation, Cloud)

• Resolving 3^rd line server related incident support calls
• Transitioning incidents to and mentoring the global operational support teams
• Evaluating server performance issues and storage requests
• Building / deploying server resources
• Assist with managing the technology life cycle, deploying appropriate application versions and updates as required
• Proactively monitoring the use of physical and virtual environments, including fully redundant and clustered services
• Improving/automating and scripting administrative procedures
• Being a technical resource available for project-based work
• Continual service improvement through best practise and new and innovative technologies

Essential Technical Requirements

• Microsoft Windows Server Operating Systems
• Virtual Environments (VMWare, Hyper-V, )
• Configuring, deploying server resources
• Working within a helpdesk / support environment, dealing with customer issues through to resolution
• Backup/Restore/DR procedures
• Knowledge of monitoring & reporting based systems

• Cloud Services (Azure or AWS)
• Advanced server-based troubleshooting and monitoring within a Microsoft Windows environment
• Group Policy management within a mixed client environment, filtering and targeting policies
• Troubleshooting data structures and drive mappings issues
• Benchmarking and server performance tuning