Service Desk Analyst - French
- Bangalore
Are you ready to take the next step in your career?
Apply for this roleWe’re AtkinsRéalis, a world-leading Design, Engineering and Project Management organization. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading professional services and project management company dedicated to engineering a better future for our planet and its people. We create sustainable solutions that connect people, data and technology to transform the world's infrastructure and energy systems. We deploy global capabilities locally to our clients and deliver unique end-to-end services across the whole life cycle of an asset including consulting, advisory & environmental services, intelligent networks & cybersecurity, design & engineering, procurement, project & construction management, operations & maintenance, decommissioning and capital. The breadth and depth of our capabilities are delivered to clients in key strategic sectors such as Engineering Services, Nuclear, Operations & Maintenance and Capital.
News and information are available at www.atkinsrealis.com or follow us on LinkedIn.
Our teams are proud to deliver on some of the most prestigious projects across the world. It's thanks to our talented people and their diverse thinking, expertise, and knowledge. Join us and you'll be part of our genuinely collaborative environment, where everyone is supported to make the most of their talents and expertise.
When it comes to work-life balance, AtkinsRéalis is a great place to be. So, let's discuss how our flexible and remote working policies can support your priorities. We're passionate about are work while valuing each other equally. So, ask us about some of our recent pledges for Women's Equality and being a 'Disability Confident' and 'Inclusive Employer’.
Job Summary
The Global Service Desk is the central point of contact for AtkinsRéalis end-users reporting Incidents (disruptions or potential disruptions in service availability or quality) and provides first line support or guidance regarding products and services provided by Group IS. The Service Desk provides multi-lingual English + one other language (French) first level IT support for raised IT Incidents or IT Service requests as part of the Global IT Service Desk for AtkinsRéalis. Be the main face of IT Service provided to the organization and drive continuous IT Service delivery improvements. India based Service Desk Analysts are required to work within a shift pattern Monday to Sunday.
The Service Desk team are multi-skilled and deal with incidents and requests to allow flexibility of resource provision and provide a ‘can do’ service for our customers supporting AtkinsRéalis end-users. The Service Desk Analyst reports to the Global Services – Service Desk Lead.
Experience & Key Responsibilities
- Strong Verbal and written communication skills in French and English Language
- Good understanding of the ITIL v3/V4 framework
- 1-5yrs in Experience in IT Service desk from the global organisations of repute
- Identify, troubleshoot and resolve IT support issues based on defined troubleshooting scripts and best practices. Execute these activities per defined KPI’s
- Excellent communication skills and customer focus
- Ability to build and maintain efficient working relationships in a team-based environment
- Strong trouble shooting techniques and analytical thinking
- Meticulous attention to detail
- Excellent customer service skills (strong business focus and ‘can do’ attitude)
- Experience of Windows, Office 365, Active Directory, SCCM, SharePoint 2010, Citrix, Messiaging & Remote connectivity, AD,MFA, MDM, Applications, hardware skills sets
- Experience of working to and exceeding targets
- Experience of IS work management systems (ideally ServiceNow)
- Good timekeeping and time management
Good to Have:
- ITIL v3 Foundation Certification
- MS – CIT Certification of Similar
- Experience of working within a multi-cultural environment
- Experience of working in a fast moving and changing large enterprise IT environment
- Experience of iPhone, iPad, Mac, Blackberry, Android, Messaging, Remote Connectivity ,AD etc..
- Behavioural Competencies
- Proven experience of delivering process efficiencies and improvements
- Clear and fluent English (both verbal and written)
- Ability to build and maintain efficient working relationships with remote teams
- Demonstrate ability to take ownership of and accountability for relevant products and services
- Ability to plan, prioritise and complete your own work, whilst remaining a team player
- Willingness to engage with and work in other technologies
What We Can Offer You
- Varied, interesting and meaningful work.
- A hybrid working environment with flexibility and great opportunities.
- Opportunities for training and, as the team grows, career progression or sideways moves.
- An opportunity to work within a large global multi-disciplinary consultancy on a mission to change the ways we approach business as usual.
Why work for AtkinsRéalis?
We at AtkinsRéalis are committed to developing its people both personally and professionally. Our colleagues have the advantage of access to a high ranging training portfolio and development activities designed to help make the best of individual’s abilities and talents. We also actively support staff in achieving corporate membership of relevant institutions.
Meeting Your Needs
To help you get the most out of life in and outside of work, we offer employees ‘Total Reward’.
Making sure you're supported is important to us. So, if you identify as having a disability, tell us ahead of your interview, and we’ll discuss any adjustments you might need.
Additional Information
We are an equal opportunity, drug-free employer committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.
We care about your privacy and are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use and transfer your Personal Data.
Link: Equality, diversity & inclusion | Atkins India (atkinsrealis.com)
Are you ready to take the next step in your career?
Apply for this rolePreview
IndiaContent type
BlogsPublish date
05/15/2024
Summary
The challenge of global climate change is non-refutable. At AtkinsRéalis, we are enhancing and expanding our Power Transmission & Distribution Capability at the Global Technology Centre (GTC)
by
Shailaja Mantha
Preview
IndiaContent type
BlogsPublish date
05/15/2024
Summary
The challenge of global climate change is non-refutable. At AtkinsRéalis, we are enhancing and expanding our Power Transmission & Distribution Capability at the Global Technology Centre (GTC)
by
Shailaja Mantha
Related job roles
Salary
Location
Québec
Job Type
Full Time
Career Area
Design engineering
Market
Cities & development
Category
Permanent
Location
Gatineau
Jonquière
Montréal
Québec
Rimouski
Description
Technicien(ne) en protection incendieVeuillez noter que cet affichage de poste a pour but de constituer une banque de candidatures pour des besoins futurs.Si vous êtes à la recherche d’un employeur qu
Reference
R-115351
Expiry Date
01/01/0001
Salary
Location
Chennai
Job Type
Full Time
Career Area
Linxon - NewCo
Category
Permanent
Location
Chennai
Description
Job Title: HR AdvisorLocation: Chennai, IndiaJoin Us! We combine AtkinsRéalis project management expertise and Hitachi Energy’s deep technological knowledge to create a company dedicated to substation
Reference
R-115334
Expiry Date
01/01/0001
Salary
Location
Orlando
Job Type
Full Time
Career Area
Civil engineering
Category
Permanent
Location
Ft. Lauderdale
Miami
Orlando
Description
Why join us? It’s an exciting time at AtkinsRéalis! We are rapidly growing in the US. Our company purpose is to build a better world for our planet and its people. We recognize the importance of makin
Reference
R-115320
Expiry Date
01/01/0001
Salary
Location
Richland
Job Type
Full Time
Career Area
Information technology
Market
Nuclear
Category
Permanent
Location
Richland
Description
Why join us? It’s an exciting time at AtkinsRéalis! We are rapidly growing in the US. Our company purpose is to build a better world for our planet and its people. We recognize the importance of maki
Reference
R-115289
Expiry Date
01/01/0001
Salary
Location
Raleigh
Job Type
Full Time
Career Area
Operations & maintenance
Market
Transportation
Category
Permanent
Location
Raleigh
Description
Why join us?It’s an exciting time at AtkinsRéalis! We are rapidly growing in the US. Our company purpose is to build a better world for our planet and its people. We recognize the importance of making
Reference
R-115284
Expiry Date
01/01/0001
Salary
Location
Denver
Job Type
Full Time
Career Area
Project management
Category
Permanent
Location
Denver
Description
Why join us? It’s an exciting time at AtkinsRéalis! We are rapidly growing in the US. Our company purpose is to build a better world for our planet and its people. We recognize the importance of makin
Reference
R-115282
Expiry Date
01/01/0001
Salary
Location
Manchester
Job Type
Flexible Working
Full Time
Career Area
Engineering (Other)
Market
Transportation
Category
Permanent
Location
West Midlands
Crewe
Derby
York
Manchester
Doncaster
Description
Are you ready to take up a vital role in shaping some of our exciting projects? How about joining our talented team, where everyone has a voice, and together we face our clients' problems head-on. It'
Reference
R-115267
Expiry Date
01/01/0001
Author
Anita SharmaAuthor
Anita SharmaSalary
Location
Cairo
Job Type
Full Time
Career Area
Procurement
Category
Permanent
Location
Cairo
Description
Description de poste - Agent d'approvisionnementPour remplir ce rôle avec succès, le candidat sera responsable, sans s'y limiter, des tâches suivantes:Réaliser la préqualification des fournisseurs et
Reference
R-115265
Expiry Date
01/01/0001
Salary
Location
Cairo
Job Type
Full Time
Career Area
Project controls
Category
Permanent
Location
Cairo
Description
Ingénieur en contrôle de projetResponsabilités en tant qu'ingénieur en contrôle de projet principal NEC3/4 pour des projets plus importants et plus complexes liés aux autoroutes, aux chemins de fer, à
Reference
R-115263
Expiry Date
01/01/0001
Salary
Location
Cairo
Job Type
Full Time
Career Area
Business development
Category
Permanent
Location
Cairo
Description
Responsable des propositionsRésumé du rôleEn tant que Responsable des propositions, vous jouerez un rôle crucial dans la supervision de chaque étape du processus de proposition de notre entreprise. Vo
Reference
R-115262
Expiry Date
01/01/0001
AtkinsRéalis
Talent community
Would you like to know more? Not ready to apply? Join our talent community to stay connected and engaged with us at AtkinsRéalis.
Find out more