TOC Operator I

Why join us?

It’s an exciting time at AtkinsRéalis! We are rapidly growing in the US. Our company's purpose is to build a better world for our planet and its people. We recognize the importance of making sure that our clients and employees feel this purpose every day. AtkinsRéalis is proud of our company culture that promotes diversity, equity and inclusion. Our company ethos includes collaboration through the connection of people, data, and technology. We are a global firm, who leverages having employees located throughout the world, creating valuable partnerships and doing our part to make this planet and its people thrive.  We need energetic, passionate and eager professionals like you to join our team. There has never been a better time to be a part of AtkinsRéalis!

We are seeking a Traffic Management Specialist to join our team in Charlotte, NC.

About Us

AtkinsRéalis is one of the world’s most respected design, engineering and project management consultancies. AtkinsRéalis has been providing infrastructure planning, engineering, construction, environmental consulting, urban planning, architecture, and program management services to public and private clients across the United States for more than 50 years. AtkinsRéalis has the depth and breadth of expertise to respond to the most technically challenging and time-critical infrastructure projects and the urgent transition to a low-carbon economy.

How will you contribute to the team?

• Manages traffic congestion, planned events and unplanned incidents in a Traffic Operations Center and provides data entry and QA/QC for information in the State DOT Advanced Traffic Management System (ATMS) or Advanced Traveler Information System (ATIS).

• Typically works under supervision but must be capable of directing his/her own work, implementing response plans as outlined in the Standard Operating Procedures (SOPs) and coordinating with personnel outside the facility.

• Monitors congestion and incident information using various tools including ATMS and ATIS, EM radio traffic, CAD feeds and traffic reports from local media partners for incidents.

• Creates identified incident in ATMS, notifies appropriate personnel, and provides 
  additional responses as required.

• Actively reviews or implements traffic management using tools such as ATMS, ATIS, DMS/CMS, Ramp Metering, 511 floodgates, and develops alternate route provisions when an incident or heavy congestion is detected and verified.

• Implements travel time postings on DMS/CMS during peak traffic hours as needed.

• Manages traffic signal timing or notifies appropriate agency as outlined in SOPs.

• Activates county alerts (targeted floodgates) for incident response as appropriate.

• Activates Amber/Silver Alerts or other messages on regional devices as outlined in SOPs.

• Receives and responds to emails or re-directs to appropriate staff as necessary.

• Monitors feedback messages from 511 system users and provides customer service by returning calls from those leaving feedback messages.

• Compiles daily 511 feedback report for vendor and client review.

• Coordinates with other DOT agencies and serves as primary point of contact for STIX within own state.

• Researches, identifies and reviews planned construction, maintenance, and special events and activities as required.

• Assists with data collection to include in monthly reports, travel speed and travel time reports, incident reports and any other reports that are requested.

• May perform such other assignments as the Supervisor may deem necessary from time to time.

• May dispatch, as needed.

• Work generally involves relatively uncomplicated but varied tasks. Responsible for 

  • gathering and disseminating information in a courteous and pleasant manner to reflect the Department’s high standards and professionalism.

  • Generally, works under supervision but must be able to use judgment and tact in 
    communicating with external agencies and formulating response plans.

  • Frequent contact with supervisors, coworkers, client PM and other members of the client team such as roadway assistance operators.

  • Regular contact with external partners and first responders.

What will you contribute?

• High school diploma (or equivalent); six months related experience in dispatch center or 911 operations or comparable relevant experience is required; experience in a position involving public contact and telephone responsibilities preferred.

• Must be proficient with computer skills.

• Excellent oral communication and interpersonal skills required.

• Must have good command of the English language.

• Ability to perform in a professional courteous manner and remain friendly while under pressure.

• Must have an aptitude for geography and maps.

• General Competencies expected of all employees are as follows:

  • Client Service

  • Commitment

  • Communication

  • Innovation & Continuous Improvement

  • Professionalism

  • Quality and Teamwork (Note that "Clients" may be internal managers and staff).

What we offer at AtkinsRéalis:

AtkinsRéalis realizes that health, mental and financial wellbeing, are all equally needed to achieve balance in life. We are pleased to offer a robust rewards package that helps our employees have peace of mind in and outside of work.  Our benefit offerings address all of the areas that are part of living a healthy life.  

We recognize that what is important to people continues to change. Some of our other benefits to ensure our employees feel supported include continuing to offer health and dental coverage for domestic partners and a full list below. Our culture is one of providing support and training for our employees to thrive. We offer learning and development programs, training, career pathing opportunities, and a tuition reimbursement plan. At AtkinsRéalis, you will enjoy a robust rewards package which includes:

• Competitive salary
• Flexible work schedules
• Group Insurance
• Two Floating Holidays
• Paid Parental Leave (including maternity and paternity)
• Pet Insurance
• Retirement Savings Plan with employer match
• Employee Assistance Program (EAP)
• Learning and development programs, training, career opportunities and a highly regarded tuition reimbursement program
• An inclusive culture of Employee Resources Groups centered around women, African-Americans, Hispanics, LGBTQ+, Neurodiversity and Emerging Professionals.
• A Foundation that is employee-funded with a 2-to-1 match from the company providing STEAM education for minorities from K-12 to college

If this sounds like you and you would like to expand your career with us, apply today!

AtkinsRéalis is an equal opportunity, drug-free employer committed to diversity in the workplace.  EOE/Minorities/Females/Veteran/Disability.

Please review AtkinsRéalis Equal Opportunity Statement here:

https://careers.atkinsrealis.com/equal-opportunities-statement

AtkinsRéalis cares about your privacy and are committed to protecting your privacy.  Please consult our Privacy Notice on our Careers site to know more about how we collect, use and transfer your Personal Data.

By submitting your personal information to AtkinsRéalis, you confirm that you have read and accept our Privacy Notice. 

Expected compensation range is between $18.00 - $20.00 hourly depending on skills, experience, and geographical location.

Upon acceptance of an offer, all candidates must go through a drug screen test and background check. AtkinsRéalis is a federal contractor which mandates a satisfactory background screening report and drug test that supersedes state laws.

Note to staffing and direct hire agencies:

In the event a recruiter or agency who is not on our preferred supplier list submits a resume/candidate to anyone in the company, AtkinsRéalis family of companies, we explicitly reserve the right to recruit and hire the candidate(s) at our discretion and without any financial obligation to the recruiter or agency.  https://careers.atkinsrealis.com/recruitment-agencies