Hardware Asset Management Administrator

Atkins have recently defined a “One Atkins 2020” Organisational strategy. To support this strategy, Information Services(IS) have defined an operating model for 2020 to revolutionise the way IS is provided to the organisation, moving from a BAU focus to a Business Value driven organisation. Key concepts include: Moving to digital products, adopting agile across the organisation, leveraging cloud, and focus on supporting bid and delivery.

Purpose of the Team/Role
The Hardware Asset Management Administrator is involved with the day to day activities relating to hardware asset management, including: procurement, asset tracking, auditing and disposal. The remit of the Hardware Asset Management team is global and extends to all aspects of hardware asset management, independent of location.

Key Deliverables/Responsibilities
• Maintenance of all hardware asset details within Service Now
• Management of hardware purchase orders through their lifecycle (including ‘Goods Receipting’ and ‘Invoicing’)
• Management of all purchasing and end to end stock management activities including asset recording and tracking
• Creation of purchase orders, adding new assets to the repository and managing the asset deployment process
• Procurement of IS products and services in all international regions
• Handling of queries relating to hardware asset details
• Verify supplier invoices against purchase orders
• Assist with billing queries relating to the procurement of products and services
• Ensure assets are accounted for (including those assets that are unassigned) and components are accurately reflected in Service Now
• Manage and maintain IS stock levels, across all regions, to ensure that levels are sufficient and stock records are accurately maintained
• Assist in the establishment and embedding of global hardware asset management processes across all regions
• Ad hoc Project work as dictated by Line Management
• Support the Hardware Asset Team Manager in all aspects of service delivery
• Aim for 100% customer satisfaction and client focus, create a performance culture throughout the team
• Manage indvidual incidents and requests according to defined SLAs – aim for 100% adherence to REQ & INC Best Practice guidelines
• Adhere to processes defined in the IS Business Management System

Experience Required
Essential:
• Considerable experience in procurement, IT or a related field
• Good record keeping and organisation
• Good Computer Literacy – MS Office

Desirable:
• Prior experience with Service Now
• Exposure to financial elements of a corporate company
• Understanding of procurement for software, hardware and mobiles
• ITIL V3 Foundation Accreditation

Competencies specific for this role (if different to the Atkins generic competencies listed below)
• IT Service Management expertise
• Communication skills
• Stakeholder Management
• Performance Improvement
• Confidence and professionalism

Behavioral Competencies (these are relevant for all roles in GIS & to be evidenced through examples at interview)
We’re bold…
• We use our curiosity, innovation and creativity to solve problems in cool ways
We’re proactive…
• We seek out opportunities, and really listen to our customers’ problems
• We work together in a dynamic and agile way to make change happen quickly
We’re experimenters …
• We’re not afraid to try different ways of doing things
• We’re champions for new ideas and tools
We're trusted...
• Building close, trusted partnerships really matters to us
• We share our knowledge and work in a collaborative ways, joining together for the best results

Training
Atkins develops individuals through a portfolio of training and development activities designed to help you make the best of your abilities and talents. These are reviewed with individuals through an annual appraisal process. We actively support staff in achieving corporate membership of relevant institutions.

Rewards and benefits:
Atkins offers a fantastic range of benefits, which you can tailor to suit your own health, wellbeing, financial and lifestyle choices.
All the information you need to know is available on our dedicated benefits portal; your reward, which is available to access 24/7 from any device: http://www.yourrewardatkins.com

Security Clearance:
This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary it will be discussed with you at interview

If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance