Purpose of the Role:
The Ivanti Neurons Administrator is responsible for the operation support for Ivanti IT Service Management platform support key business areas becoming the SME. This role involves managing system configurations, customizations, and integrations to support IT & HR service delivery and optimization. The administrator will collaborate with various stakeholders to understand business requirements and ensure that the Ivanti Neurons ITSM platform meets organizational needs effectively. We are looking for someone who can be dynamic analysing business process problems and them transforming into defined system configuration within the Ivanti Neurons ITSM system; to solve and improve business services. A real problem solver.
Key Deliverables/Responsibilities:
- Design, configure, and maintain the Ivanti Neurons ITSM platform to support IT service management processes.
- Customize and configure the Ivanti Neurons ITSM modules (Incident, Request Offering, Problem, Change, Service Catalogue, Asset Management etc).
- Develop and implement workflows, forms, templates, and business reporting within the Ivanti Neurons ITSM platform according to business requirements.
- Implement and manage integrations with other IT systems and tools, such as monitoring systems, automation, asset management databases and other business systems.
- Develop and implement workflows, forms, and reports within the Ivanti platform.
Ensure data accuracy and integrity within the Ivanti Neurons ITSM system. - Administer user access, roles, and permissions within the Ivanti ITSM platform.
- Monitor system performance, troubleshoot issues, carryout application release testing and upgrades within the Ivanti Neurons ITSM platform.
- Implement solutions to optimize performance and reliability for the wider service across the business for the Ivanti Neurons ITSM platform.
- Collaborate with IT & HR teams to identify opportunities for process improvement and automation.
- Provide training on the functionalities and support to end-users on how to best use the Ivanti Neurons ITSM platform effectively.
- Stay up-to-date with Ivanti Neurons ITSM product updates, patches, and best practices within the user community.
- Develop and maintain documentation, including user guides and standard operating procedures (SOPs).
- Align ITSM processes with ITIL (Information Technology Infrastructure Library) best practices.
Conduct regular reviews of the ITSM processes and suggest enhancements.
Experience Required:
- Candidate must have experience in a Service Operations environments or similar within a corporate enterprise organisation.
- Experience of Ivanti ITSM suite or other similar Service Desk tooling for example Service Now.
- SQL connectors, structure query language and reporting experience advantage but not essential.
Essential Requirements:
We would expect you to have hands-on experience with:
- Proficiency in Ivanti ITSM platform administration or similar service desk tooling for large enterprise organisation.
- Understanding of SQL, scripting, and workflow automation.
- Ability to analyse and solve complex technical problems.
- Strong data analysis skills to assess system performance and process efficiency.
Behavioural Competencies:
- Proven experience of delivering process efficiencies and improvements.
- Ability to build and maintain efficient working relationships with local and remote teams.
- Demonstrate ability to take ownership of and accountability for relevant products and services.
- Ability to plan, prioritise and complete your own work, whilst remaining a team player.
- ITIL Fundamentals.
- Willingness to engage with and work in other technologies.
- We expect our employees to commit to our values: Safety, Integrity, collaboration and Innovation.
Why work for Atkins?
People join us because they share a desire to be at the forefront of the ADS&T Business Unit and deliver outstanding projects. We empower our people to be the professional individuals they want to be, working on projects they feel proud of, making a difference to the world they live in and the legacy they leave behind.
We value diversity and believe that everyone deserves to thrive, without exception. We have signed the MoD's "Women in Defence" and "Women in Aviation and Aerospace" charters. These pledges include providing opportunities for women to succeed at all levels. We're also committed to being a Military friendly employer and have been recognised with the Ministry of Defence's (MoD) Gold Employer Recognition Award.
We develop individuals through a portfolio of training and development courses designed to help you make the best of your abilities and talents. We encourage participation in all forms of training and have an active programme of in-house as well as external training for all our staff.
Read more about how you can thrive with us: Equality, diversity & inclusion in the UK & Europe (atkinsrealis.com)
Meeting your needs:
When you start with us, you'll enjoy "Total Reward", a package that can be tailored to your lifestyle, career and personal needs. From flexible holidays to life assurance, health & wellbeing benefits, and career planning for the senior stage of your career.
Making sure you're supported is important to us. So, if you identify as having a disability, tell us ahead of your interview. And let's talk about any adjustments you might need.
New name, new era. We are AtkinsRéalis. It will take some time for all our information to update – you can still refer to our fantastic benefits via the link below:
YourReward at AtkinsRéalis (atkinsrealis.com)
Training:
AtkinsRéalis is committed to developing its people both personally and professionally. Our colleagues have the advantage of access to a high ranging training portfolio and development activities designed to help make the best of individual’s abilities and talents. We also actively support staff in achieving corporate membership of relevant institutions.
More about us:
AtkinsRéalis is a leading global consultancy with over 100 years of design and engineering expertise. With us, you'll be surrounded by the skills, knowledge and support to help you succeed. Together, we can deliver projects which have a positive, sustainable impact on the world.
Check out some of our recent, most exciting projects: AtkinsRéalis Projects (atkinsrealis.com)
Additional Information:
This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.
We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.
