Service Manager – Account Management
- Transportation
- West Midlands, London, Aylesbury
Be the essence of collaboration.
The AtkinsRéalis Local Transport Market has experienced significant growth over the last five years through strong collaboration with our clients. We continuously push boundaries to deliver sustainable, value-added solutions for our clients and when you join us, you'll be a part of this genuinely collaborative environment, where everyone's voice is valued and treated equally.
We're passionate about what we do, but we don't take ourselves too seriously. Simply put, this a great place to be. So, when it comes to your life outside of work, ask us about our flexible and remote working policies designed to help you get the most out of life.
Our Transportation division is seeking a Service Manager to work on our large Local Authority professional services contract for Buckinghamshire Council, Buckinghamshire Highways.
As Service Manager – Account Management, you will be responsible for the management of the commercial and governance aspects of the account, ensuring strong performance in these areas. You will support the Account Director in client engagement activities, driving the contract and delivering the strategic direction for client management, delivery, and commercial performance. You will play a key role in fostering collaboration with the client and stakeholders, promoting an Alliance culture, and helping exceed the client’s priorities for the Contract.
This role is expected to work across the wider AtkinsRéalis business, providing support and collaboration across other Local Transport and Strategic Highways contracts, including bidding for future opportunities.
Whilst we offer flexible working policies, this role would require you to be based out of Buckinghamshire office a minimum of 2 – 3 days a week and last date for application submission is Wednesday, 13th November 2024.
Your Purpose:
- Lead the day-to-day client engagement activities, acting as the focal point for client engagement on contract wide matters.
- Own and maintain long-term and collaborative partnerships with the Client and the Term Maintenance Contractor (Balfour Beatty Living Places) to generate significant benefits for our Client, AtkinsRéalis, and other involved parties.
- Hold overall responsibility for the account P&L and reporting this through the business, providing advice, support and direction to Project Managers and Directors.
- Support the Account Director and other Service Managers as part of a strong leadership team to achieve the overall objectives set for the account.
- Provide leadership and strategic direction for StageGate process compliance and commercial reviews of proposals, embedding a culture of high performance, innovation, and continuous improvement in the commercial management of the multi-disciplinary delivery teams and services.
- Ensure strong commercial performance, including financial management and evaluation, managing highly scrutinised and significant budgets on behalf of the Council.
- Drive the strategic direction of the contract in terms of governance, ensuring compliance with all relevant regulations and standards.
- Be the main commercial and contractual interface with the client and TMC.
- Provide independent challenge to Project Managers on the performance of their projects and portfolios across the entire contract.
What can you bring:
- Degree qualified, ideally with Chartered Membership in a relevant discipline.
- Professional Membership or Fellowship or equivalent relevant to the discipline.
- Contract Management Expertise: Extensive experience in managing contracts, including negotiation, execution, and performance monitoring. Proven ability to drive revenue growth and maintain profitability.
- Client Relationship Management: Proven track record of building and maintaining strong client relationships, ensuring high levels of client satisfaction and retention.
- Governance and Compliance: Strong background in ensuring adherence to governance frameworks and compliance with regulatory requirements. Experience in implementing and maintaining robust governance structures.
- Strategic Planning and Execution: Demonstrated ability to develop and execute strategic plans that align with business objectives and drive operational excellence.
- Risk Management: Skilled in identifying, assessing, and mitigating risks associated with commercial activities and governance processes.
- Team Leadership and Development: Experience in leading and developing high-performing teams, fostering a culture of accountability and continuous improvement.
- Financial Acumen: Evidence of managing financial principles, including budgeting, forecasting, and financial reporting. Ability to manage financial performance and achieve financial targets.
- Project Management: Expertise in managing complex projects, ensuring they are delivered on time, within scope, and to the highest quality standards.
- Continuous Improvement: Commitment to continuous improvement, with a track record of implementing process enhancements that drive efficiency and effectiveness.
Why work for AtkinsRéalis?
Our Transportation teams are reinventing transport for a challenging yet exciting future. We're creating new ideas and smart solutions for cities, people and the environment. You'll be working alongside some of the top people in our industry, solving challenges that bring together traditional engineering and new technologies. As part of our organisation, you'll be in a privileged position, delivering what's right for governments and communities. You'll be helping us to improve our leading environmental performance while enabling others to do the same.
Security clearance:
This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.
We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.
#LI-UK#LI-ATKINS #LI-Transportation #Highways #TRACivilsJob
Preview
EuropeContent type
BlogsPublish date
10/25/2024
Summary
I'm Mei, a chartered engineer with extensive experience in water and wastewater engineering projects in the UK and internationally. I’m the Water Sector Lead and Project Director in AtkinsRéal
by
Shailaja Mantha
Meeting your needs
We offer a fantastic range of benefits to choose from, which you can tailor to suit your own health, wellbeing, financial and lifestyle choices.
Click here to see our full list of benefitsPreview
EuropeContent type
BlogsPublish date
10/25/2024
Summary
I'm Mei, a chartered engineer with extensive experience in water and wastewater engineering projects in the UK and internationally. I’m the Water Sector Lead and Project Director in AtkinsRéal
by
Shailaja Mantha
Meeting your needs
We offer a fantastic range of benefits to choose from, which you can tailor to suit your own health, wellbeing, financial and lifestyle choices.
Click here to see our full list of benefitsRelated job roles
Salary
Location
Aylesbury
Job Type
Full Time
Career Area
Project management
Market
Transportation
Category
Permanent
Location
Aylesbury
Description
AtkinsRéalis Transportation Division covers all aspects of multidisciplinary design and management from inception to options appraisal through to detailed scheme design and delivery support. AtkinsRéa
Reference
R-122282
Expiry Date
01/01/0001
Author
Vinayak DaddiAuthor
Vinayak DaddiSalary
Location
Tsim Sha Tsui
Job Type
Full Time
Career Area
Automation / Instrumentation
Market
Transportation
Category
Permanent
Location
Tsim Sha Tsui
Description
We’re AtkinsRéalis, a world-leading Design, Engineering and Project Management organization. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading profe
Reference
R-122252
Expiry Date
01/01/0001
Salary
Location
West Midlands
Job Type
Flexible Working
Full Time
Career Area
Project controls
Market
Transportation
Category
Permanent
Location
West Midlands
Derby
Manchester
Bristol
Cardiff
Description
Build a reputation for high-quality delivery.You might know us for the great work we do across our wide variety of projects. We're proud to say it's thanks to our people's diversity of thought, expert
Reference
R-122236
Expiry Date
01/01/0001
Author
Anita SharmaAuthor
Anita SharmaSalary
Location
Denver
Job Type
Full Time
Career Area
Project management
Market
Transportation
Category
Permanent
Location
Denver
Calverton
Nashville
Austin
Dallas
Alexandria
Description
Why join us? It’s an exciting time at AtkinsRéalis! We are rapidly growing in the US. Our company purpose is to build a better world for our planet and its people. We recognize the importance of makin
Reference
R-122230
Expiry Date
01/01/0001
Salary
Location
Aylesbury
Job Type
Flexible Working
Full Time
Career Area
Civil engineering
Market
Transportation
Category
Permanent
Location
West Midlands
London
Aylesbury
Description
Let’s make great design possible.The AtkinsRéalis Local Transport Market has experienced significant growth over the last five years through strong collaboration with our clients. We continuously push
Reference
R-122227
Expiry Date
01/01/0001
Author
Anita SharmaAuthor
Anita SharmaSalary
Location
Aylesbury
Job Type
Flexible Working
Full Time
Career Area
Civil engineering
Market
Transportation
Category
Permanent
Location
West Midlands
London
Aylesbury
Description
Streamline the way forwardThe AtkinsRéalis Local Transport Market has experienced significant growth over the last five years through strong collaboration with our clients. We continuously push bounda
Reference
R-122226
Expiry Date
01/01/0001
Author
Anita SharmaAuthor
Anita SharmaSalary
Location
Orlando
Job Type
Full Time
Career Area
Civil engineering
Market
Transportation
Category
Permanent
Location
Orlando
Description
WE ARE HIRING!AtkinsRéalis is seeking a Project Engineer to join our Roads and Highways Team. This is an entry-level position and is based out of Orlando Florida. ABOUT US AtkinsRéalis is one of the
Reference
R-122178
Expiry Date
01/01/0001
Salary
Location
UK
Job Type
Flexible Working
Full Time
Career Area
Railway signalling
Market
Transportation
Category
Permanent
Location
United Kingdom
West Midlands
Derby
Swindon
Belfast
Glasgow
Description
Are you ready to take up a vital role in shaping some of our exciting projects? How about joining our talented team, where everyone has a voice, and together we face our clients' problems head-on. It'
Reference
R-122142
Expiry Date
01/01/0001
Author
Vinayak DaddiAuthor
Vinayak DaddiSalary
Location
Tsim Sha Tsui
Job Type
Full Time
Career Area
Administrative support
Market
Transportation
Category
Fixed Term Contract
Location
Tsim Sha Tsui
Description
We’re AtkinsRéalis, a world-leading Design, Engineering and Project Management organization. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading profe
Reference
R-121971
Expiry Date
01/01/0001
Salary
Location
Montreal
Job Type
Full Time
Career Area
Administrative support
Market
Transportation
Category
Permanent
Location
Montréal
Description
Agent(e), Service à la clientèleLe Réseau Express Métropolitain (REM) est un réseau de train léger automatisé conçu pour simplifier les déplacements dans la grande région de Montréal. Le REM est l'un
Reference
R-121913
Expiry Date
01/01/0001
Related articles
Preview
Middle EastContent type
BlogsPublish date
09/12/2024
Summary
Career prospects in the aviation industry in the Middle East are promising at present with further growth expected in the coming years. Some prominent Dubai aviation engineering projects include
Preview
AustraliaContent type
BlogsPublish date
08/30/2024
Summary
The Australian market is an important growth area for AtkinsRéalis. Over the last 26 years, we have established a strong presence with offices across Sydney, Brisbane, and Melbourne. AtkinsRéalis i
Preview
EuropeContent type
BlogsPublish date
08/02/2024
Summary
Hello, I'm Tahir, a civil engineer at AtkinsRéalis. When I graduated from university, I didn't have a clear idea of the career path I wanted to pursue. The world of civil/structural engineer
Preview
Middle EastContent type
BlogsPublish date
07/30/2024
Summary
The Middle East offers fantastic opportunities for professionals looking to enhance their careers in aviation engineering, planning, or project management. Estimated at USD 27.18 billion in 2024
Preview
Middle EastContent type
BlogsPublish date
07/29/2024
Summary
Tourism in the Middle East accounts for around 9% of the region's GDP. Across the region, the groundwork is being laid out for sustainable tourism that respects natural and cultural heritage. I
Preview
GeneralContent type
BlogsPublish date
07/29/2024
Summary
Of all of India’s market sectors, engineering is the largest—accounting for 27% of the country’s industrial factories and making up 63% of foreign partnerships. AtkinsRéalis opened its Mumbai offi
Preview
GeneralContent type
BlogsPublish date
05/31/2024
Summary
The built environment has significantly improved in recent years to combat carbon emissions and ensure the net zero targets are met, but there is still a way to go. Infrastructure projects includi
Preview
IndiaContent type
BlogsPublish date
05/29/2024
Summary
Meet Manisha – a civil engineer with 22 years’ experience - what began as a dream, she achieved and is now leading the Civil Engineering discipline at the AtkinsRéalis Global Technology Center in Beng
Preview
AsiaContent type
BlogsPublish date
05/22/2024
Summary
The construction market in Hong Kong reached a value of $31.5 billion in 2023 and is expected to achieve an average annual growth rate (AAGR) of over 2% from 2025 to 2028. As the vibrant cityscape of
Preview
USAContent type
BlogsPublish date
05/01/2024
Summary
Hydraulic engineering is a branch of civil engineering that specializes in building hydraulic engineering designs—‘hydraulic’ stemming from the Ancient Greek word for water. Hydraulic power, the use o
Talent community
Would you like to know more? Not ready to apply? Join our talent community to stay connected and engaged with us at AtkinsRéalis.
Find out more