Service Manager – Account Management

Be the essence of collaboration.

The AtkinsRéalis Local Transport Market has experienced significant growth over the last five years through strong collaboration with our clients. We continuously push boundaries to deliver sustainable, value-added solutions for our clients and when you join us, you'll be a part of this genuinely collaborative environment, where everyone's voice is valued and treated equally.

We're passionate about what we do, but we don't take ourselves too seriously. Simply put, this a great place to be. So, when it comes to your life outside of work, ask us about our flexible and remote working policies designed to help you get the most out of life.

Our Transportation division is seeking a Service Manager to work on our large Local Authority professional services contract for Buckinghamshire Council, Buckinghamshire Highways.

As Service Manager – Account Management, you will be responsible for the management of the commercial and governance aspects of the account, ensuring strong performance in these areas. You will support the Account Director in client engagement activities, driving the contract and delivering the strategic direction for client management, delivery, and commercial performance. You will play a key role in fostering collaboration with the client and stakeholders, promoting an Alliance culture, and helping exceed the client’s priorities for the Contract.

This role is expected to work across the wider AtkinsRéalis business, providing support and collaboration across other Local Transport and Strategic Highways contracts, including bidding for future opportunities.

Whilst we offer flexible working policies, this role would require you to be based out of Buckinghamshire office a minimum of 2 – 3 days a week and last date for application submission is Wednesday, 13th November 2024.

Your Purpose:

• Lead the day-to-day client engagement activities, acting as the focal point for client engagement on contract wide matters.
• Own and maintain long-term and collaborative partnerships with the Client and the Term Maintenance Contractor (Balfour Beatty Living Places) to generate significant benefits for our Client, AtkinsRéalis, and other involved parties.
• Hold overall responsibility for the account P&L and reporting this through the business, providing advice, support and direction to Project Managers and Directors.
• Support the Account Director and other Service Managers as part of a strong leadership team to achieve the overall objectives set for the account.
• Provide leadership and strategic direction for StageGate process compliance and commercial reviews of proposals, embedding a culture of high performance, innovation, and continuous improvement in the commercial management of the multi-disciplinary delivery teams and services.
• Ensure strong commercial performance, including financial management and evaluation, managing highly scrutinised and significant budgets on behalf of the Council.
• Drive the strategic direction of the contract in terms of governance, ensuring compliance with all relevant regulations and standards.
• Be the main commercial and contractual interface with the client and TMC.
• Provide independent challenge to Project Managers on the performance of their projects and portfolios across the entire contract.

What can you bring:

• Degree qualified, ideally with Chartered Membership in a relevant discipline.
• Professional Membership or Fellowship or equivalent relevant to the discipline.
• Contract Management Expertise: Extensive experience in managing contracts, including negotiation, execution, and performance monitoring. Proven ability to drive revenue growth and maintain profitability.
• Client Relationship Management: Proven track record of building and maintaining strong client relationships, ensuring high levels of client satisfaction and retention.
• Governance and Compliance: Strong background in ensuring adherence to governance frameworks and compliance with regulatory requirements. Experience in implementing and maintaining robust governance structures.
• Strategic Planning and Execution: Demonstrated ability to develop and execute strategic plans that align with business objectives and drive operational excellence.
• Risk Management: Skilled in identifying, assessing, and mitigating risks associated with commercial activities and governance processes.
• Team Leadership and Development: Experience in leading and developing high-performing teams, fostering a culture of accountability and continuous improvement.
• Financial Acumen: Evidence of managing financial principles, including budgeting, forecasting, and financial reporting. Ability to manage financial performance and achieve financial targets.
• Project Management: Expertise in managing complex projects, ensuring they are delivered on time, within scope, and to the highest quality standards.
• Continuous Improvement: Commitment to continuous improvement, with a track record of implementing process enhancements that drive efficiency and effectiveness.

Why work for AtkinsRéalis?

Our Transportation teams are reinventing transport for a challenging yet exciting future. We're creating new ideas and smart solutions for cities, people and the environment. You'll be working alongside some of the top people in our industry, solving challenges that bring together traditional engineering and new technologies. As part of our organisation, you'll be in a privileged position, delivering what's right for governments and communities. You'll be helping us to improve our leading environmental performance while enabling others to do the same.

Security clearance:

This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance.  If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.

We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.

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