Help Desk Operator
- Ottawa
Help Desk Operator
Come join us in reshaping the future with AtkinsRéalis. AtkinsRéalis is dedicated in engineering a better future for our planet and its people.
Responsible for the Work order creation and assignment of work to the various departments and subcontractors within the Trillium Line Project.
Operators are required to use various communication technologies including but not limited to radio, telephone, and email to Communicates with the TOCC, colleagues and Subcontractors to ascertain defect information and accurately input them into the Maintenance Management and Performance Reporting System (MMPRS). Once all the defect information has been ascertained, the Operator is to review the reported defect to establish the KPM impact or if it is a repeat failure. Once stablished, the Operator shall liaise with the relevant department(s) and/or Subcontractors to ensure an effective response (within the KPM timescales). Once rectified the Operator shall ensure that that Work order is accurately completed in a timely manner. Should the defect not be rectified on the first occasion, they are draft a Temporary Work order request for approval with the Client with negotiation required until approved.
Operators are to work closely with YCC Controllers and assist with all activities associated within a modern Yard Control Center where appropriate. Should the position holder be identified as a suitable individual for further progression into the role of YCC Controller, further training will be provided to cover that Duty.
Location – Ottawa, ON
Your role within the team:
- Responsible for the efficient management of defects:
- Obtain defect information.
- Review information provided via email, radio or telephone and understand the reported defect, requesting further information when required.
- Utilizing available tools establish the KPM parameters for the associated defect.
- Accurately raise the defect on the Maintenance Management and Performance.
- Reporting System (MMPRS).
- Liaise with the relevant internal departments and Subcontractors to ensure that the defect is attended and rectified in a timely manner to mitigate the KPM Penalty risk.
- Once the defect is addressed, ensure the Work is accurately updated to reflect the work carried out identify the root cause and the repair that took place and to what time scales.
- If the defect cannot be rectified or at risk of non-completion within the timescales, raise a temporary Work order for approval by the Client.
- Provide Timelines for Defect management to support the Transit Next team in mitigation of penalties.
- Escalate and advise Key Stakeholders of significant commercial or safety concerning work orders.
- Provides functional Support to the Yard Control Centre Operators by:
- Assisting with YCC administrative duties.
- Provide communication support to other functions within the project on behalf of the YCC Operator.
- Assist with the generation of reports linked to the Daily Operation.
- Leads continuous improvement initiatives by:
- Staying current with industry best practices and making recommendations.
- Providing technical support and expertise in the development of various support systems and Representing TransitNext on a variety of work teams to share ideas and concerns.
- Performs other related duties consistent with the duties outlined above.
- This position is not safety critical but fitness for duty is a requirement to progress to the YCC position.
Why choose AtkinsRéalis as an employer?
Because we offer:
- The opportunity to work on various major projects for internal and external clients.
- An exciting environment where work-life balance is important.
- A wide array of learning and development opportunities.
- Competitive pay, flexible benefits, an employee share plan, and a defined contribution pension plan.
- A work environment focused on health and safety.
The ideal candidate:
- High School Diploma with a two-year community college diploma in a technical, electrical or computer program or related field. Industry specific experience will be considered in lieu of the latter.
- All candidates must be able to take and pass the following in-house courses (designed by Transit Next Group and Others):
- Operational training as required.
- Demonstrated experience in a high-volume and high-demanding operational environment.
- Demonstrated capability in using computer and communications technology.
- Ability to pass a company aptitude test and medical; colour perception, visual acuteness, hearing and impairment screening.
- Ability to manage several different tasks at the same time while directing train movement.
- Exceptional interpersonal and communication skills with the ability to communicate effectively both orally and in writing while working under pressure.
- Demonstrated ability to build trusted relationships and work collaboratively as part of a team.
- Ability to analyze information and make independent decisions during high volume and stressful conditions.
- Ability to work well under pressure with a high level of attention to detail.
- Ability for sustained concentration over an extended period.
- Demonstrated leadership capabilities.
- Ability and willingness to work in a 24/7 operation.
- Able to work Overtime.
- Ability to sit at desk in control room environment for prolonged periods of time.
- Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the workplace, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation.
- Knowledge on the following systems: CCTV system, SCADA systems, technical knowledge and adaptability, Vehicle equipment and components, Signal systems and/or operation of track apparatus, Station design and operation, Dispute resolution techniques, O-Train network.
- Permanent residence is within 1.5 hours of the facility or be willing to relocate at own expense.
- Please submit your cover letter clearly indicating how your experience aligns with this role and include your salary requirements along with your CV.
Are you up for this challenge? Apply today and join our team to help engineer a Better Future for our Planet and its People.
At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds, and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion, or disability, but enriches itself through these differences.
AtkinsRéalis cares about your privacy. AtkinsRéalis and other subsidiary or affiliated companies of AtkinsRéalis (referred to throughout as “AtkinsRéalis”) are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use, and transfer your Personal Data.
By submitting your personal information to AtkinsRéalis, you confirm that you have read and accept our Privacy Notice.
Appropriate accommodations will be provided upon request throughout the recruitment and hiring process as required by Company policy and the Accessibility for Ontarians with Disabilities Act (AODA).
Successful applicants will be notified about AtkinsRéalis’ accommodation policies at the time the employment offer is extended, and the information will be shared with new personnel during the onboarding process.
Preview
EuropeContent type
BlogsPublish date
12/20/2024
Summary
Transitioning from a military career to civilian life can be a daunting prospect, but at AtkinsRéalis, veterans and reservists are met with tailored support and opportunities to thrive. Stuart
Preview
EuropeContent type
BlogsPublish date
12/20/2024
Summary
Transitioning from a military career to civilian life can be a daunting prospect, but at AtkinsRéalis, veterans and reservists are met with tailored support and opportunities to thrive. Stuart
Related job roles
Salary
Location
Abu Dhabi
Job Type
Full Time
Career Area
Health & safety
Market
Clean power
Category
Permanent
Location
Abu Dhabi
Description
AtkinsRéalis is looking for Health, Safety and Environmental OfficerAbout AtkinsRéalis Created by the integration of long-standing organizations dating back to 1911, AtkinsRéalis is a world-class eng
Reference
R-124188
Expiry Date
01/01/0001
Salary
Location
Cairo
Job Type
Full Time
Career Area
Electrical engineering
Category
Permanent
Location
Cairo
Description
We’re AtkinsRéalis, a world-leading Design, Engineering and Project Management organization. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading profe
Reference
R-124681
Expiry Date
01/01/0001
Salary
Location
Dubai
Job Type
Full Time
Career Area
Project management
Category
Permanent
Location
Dubai
Description
AtkinsRéalis is looking NOC Coordinator (with Transportation experience in GCC). About AtkinsRéalis Created by the integration of long-standing organizations dating back to 1911, AtkinsRéalis is a
Reference
R-124259
Expiry Date
01/01/0001
Salary
Location
Gurgaon, Haryana
Job Type
Full Time
Career Area
Nuclear
Market
Nuclear
Category
Permanent
Location
Gurgaon
Description
We’re AtkinsRéalis, a world-leading Design, Engineering and Project Management organization. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading profe
Reference
R-124516
Expiry Date
01/01/0001
Salary
Location
Epsom
Job Type
Flexible Working
Full Time
Career Area
Engineering (Other)
Market
Cities & development
Category
Permanent
Location
Epsom
Description
Are you ready to take up a vital role in shaping some of our exciting airport projects? How about joining our talented Airport Planning Team, where everyone has a voice, and together we face our clien
Reference
R-124748
Expiry Date
01/01/0001
Author
Akshit PooniaAuthor
Akshit PooniaSalary
Location
London
Job Type
Flexible Working
Full Time
Career Area
Engineering (Other)
Market
Cities & development
Category
Permanent
Location
London
Epsom
Description
Shape the Future of our Airports.Are you ready to take up a vital role in shaping some of our exciting airport projects? How about joining our talented Airport Planning Team, where everyone has a voic
Reference
R-122565
Expiry Date
01/01/0001
Author
Akshit PooniaAuthor
Akshit PooniaSalary
Location
Dubai
Job Type
Full Time
Career Area
Engineering (Other)
Market
Cities & development
Category
Permanent
Location
Dubai
Description
About AtkinsRéalis Created by the integration of long-standing organizations dating back to 1911, AtkinsRéalis is a world-class engineering services and nuclear company dedicated to engineering a be
Reference
R-124883
Expiry Date
01/01/0001
Salary
Location
Riyadh
Job Type
Full Time
Career Area
Architecture
Category
Permanent
Location
Riyadh
Description
About AtkinsRéalis Created by the integration of long-standing organizations dating back to 1911, AtkinsRéalis is a world-class engineering services and nuclear company dedicated to engineering a bet
Reference
R-124782
Expiry Date
01/01/0001
Salary
Location
Riyadh
Job Type
Full Time
Career Area
Civil engineering
Category
Permanent
Location
Riyadh
Description
About AtkinsRéalis Created by the integration of long-standing organizations dating back to 1911, AtkinsRéalis is a world-class engineering services and nuclear company dedicated to engineering a bet
Reference
R-124781
Expiry Date
01/01/0001
Salary
Location
Riyadh
Job Type
Full Time
Career Area
Procurement
Category
Permanent
Location
Riyadh
Description
Join us in engineering a better future for our planet and its people.AtkinsRéalis is a world-leading design, engineering and project management organization. We connect people, data and technology to
Reference
R-124779
Expiry Date
01/01/0001
Related articles
Preview
USAContent type
BlogsPublish date
11/25/2024
Summary
From Roadway Engineers to Traffic Management Specialists, transportation jobs are essential to keeping the US economy moving. Better travel improves daily lives, too. Our work in planning, design
Preview
USAContent type
BlogsPublish date
11/25/2024
Summary
The multifaceted role of the project manager has been increasing in importance across virtually every industry in recent years—but what, exactly, is driving the demand? As global markets become
Preview
USAContent type
BlogsPublish date
11/25/2024
Summary
With climate change and environmental challenges at the forefront of global concerns, industries worldwide have found that sustainability is now more important than ever before. At AtkinsRéalis
Preview
IndiaContent type
BlogsPublish date
08/30/2024
Summary
Returning to work after a career break? Bindu shares how AtkinsRéalis can empower your return. Hi, I'm Bindu, an Account Lead at AtkinsRéalis in India. I manage a team of eight that handl
Preview
CanadaContent type
BlogsPublish date
09/04/2023
Summary
In an era defined by environmental consciousness and responsible business practices, sustainability has emerged as a critical aspect for businesses across the globe. How exactly can we empower busines
Preview
USAContent type
BlogsPublish date
05/08/2023
Summary
How did you get interested in water and coastal issues? I have been interested in water and coastal issues ever since I was a child. I grew up along the Puget Sound in Washington State and have expe
Preview
Middle EastContent type
BlogsPublish date
11/18/2021
Summary
Operations Manager, Victoria Al Khoury works in Qatar for our Operations & Maintenance business. She started out her career in Dubai as an electrical site engineer, and after few years, when her
Preview
GeneralContent type
BlogsPublish date
07/08/2021
Summary
In our current climate, it’s hard to go a day without hearing or seeing some messaging around sustainability. But what does sustainable project management mean? It’s about looking at a project
Preview
Middle EastContent type
BlogsPublish date
06/04/2021
Summary
Domiciled in the premier hospitality and leisure hub of Qetaifan Island North (QIN), Doha, Qatar, Aquatar is a world-class fully themed waterpark and the island’s main attraction. Conceptualized on th
Preview
AsiaContent type
BlogsPublish date
04/15/2021
Summary
Let’s connect, our first alumni meet received overwhelming participation and tremendous positive response from our alumni network, which has over 900 active members on LinkedIn. Hosted virtual
Talent community
Would you like to know more? Not ready to apply? Join our talent community to stay connected and engaged with us at AtkinsRéalis.
Find out more