Helpdesk Operator - Jeddah (Saudi National)

• Provide a helpdesk function to deliver related managing agent services to the Wave1 project.
• Work on a shift basis which could include weekend and night working.
• Assist the operations team in the daily operations of the CAFM system.
• In conjunction with the helpdesk supervisor, produce reports to performance levels.
• Support the implementation of Environmental Health and Safety (EHS) related activities and programs in accordance with company ISO accreditation and IMS policies and procedures.
• Ensure client issues are professionally resolved.
• To meet or exceed Targets and KPI requirements set by senior management from time to time.
• Understand all programs, systems, and procedures necessary to perform the role effectively (Training will be provided)
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
• Establish and maintain good working relationships and lines of communication with peers, client and supply chain representatives.
• Good communication with the FM staff, vendors and supply chain from a helpdesk perspective
• Perform emergency support duty, if required
• Accurate capture and inputting of all required information
• Close relations with coordinators to ensure operational effectiveness.
• Any task been provided by the line manager in the frame of the SOW.