Apprentice - UC Teams & Telephony

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Job Summary:

• Title - Apprentice - UC Teams & Telephony
• Band: T1
• Would be part of Unified Communication Team to support Unified Solution services. To work in a larger Unified Communications Services environment, supporting other work processes & stake holders and offering customers a quality, efficient and effective service.

Key Responsibilities:

Daily Operations:

• Monitoring of Unified Communication (MS Teams & Telephony) infrastructure
• Manage alerts and monthly patching of UC servers
• Troubleshooting of MS Teams & Telephony related issues
• Work closely with other internal teams to build security, reliability, and scalability into the Microsoft Teams/Skype for Business infra.
• Apply and share knowledge; contribute ideas and opinions
• Work with team to support Microsoft Certified IP phone / VCs (Poly VCs X30, X50, X70 and Large Room kits, Poly Phones e.g. CX/VVX, AudioCodes, etc.)

Behavioural skills: 

• Good communication skills and interface well with the business, line, and senior management.
• Eager to learn new technologies and process
• To be customer focused and to display an analytical approach to problem solving.
• To be a team player, working with others to provide a quality service.
• Flexible in working in 24x7 rotational shifts or as demanded by the business.

Unified Communications: 0 -1 years of experience.

• Understanding of Microsoft 365 services/applications
• Knowledge on Microsoft Teams, IP telephony
• Knowledge of Microsoft certified IP phone / Video conferencing equipment’s

Good to have:

• Knowledge on PowerShell/Scripting
• Knowledge on Microsoft Azure, Sharepoint and Exchange

Educational Qualifications:

• Degree in Science or Computer Applications

What We Can Offer You:

• Varied, interesting and meaningful work.
• A hybrid working environment with flexibility and great opportunities.
• Opportunities for training and, as the team grows, career progression or sideways moves.
• An opportunity to work within a large global multi-disciplinary consultancy on a mission to change the ways we approach business as usual.

Why work for AtkinsRéalis?

We at AtkinsRéalis are committed to developing its people both personally and professionally. Our colleagues have the advantage of access to a high ranging training portfolio and development activities designed to help make the best of individual’s abilities and talents. We also actively support staff in achieving corporate membership of relevant institutions.

Meeting Your Needs:

To help you get the most out of life in and outside of work, we offer employees ‘Total Reward’.

Making sure you're supported is important to us. So, if you identify as having a disability, tell us ahead of your interview, and we’ll discuss any adjustments you might need.

Additional Information:

We are an equal opportunity, drug-free employer committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.

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Link: Equality, diversity & inclusion | Atkins India (atkinsrealis.com).