We’re AtkinsRéalis, a world-leading Design, Engineering and Project Management organization. Created by the integration of long-standing organizations dating back to 1911, we are a worldleading professional services and project management company dedicated to engineering a better future for our planet and its people. We create sustainable solutions that connect people, data, and technology to transform the world's infrastructure and energy systems. We deploy global capabilities locally to our clients and deliver unique end-to-end services across the whole life cycle of an asset including consulting, advisory & environmental services, intelligent networks & cybersecurity, design & engineering, procurement, project & construction management, operations & maintenance, decommissioning and capital. The breadth and depth of our capabilities are delivered to clients in key strategic sectors such as Engineering Services, Nuclear, Operations & Maintenance and Capital. News and information are available at www.atkinsrealis.com or follow us on LinkedIn. Our teams are proud to deliver on some of the most prestigious projects across the world. It's thanks to our talented people and their diverse thinking, expertise, and knowledge. Join us and you'll be part of our genuinely collaborative environment, where everyone is supported to make the most of their talents and expertise.
When it comes to work-life balance, AtkinsRéalis is a great place to be. So, let's discuss how our flexible and remote working policies can support your priorities. We're passionate about are work while valuing each other equally. So, ask us about some of our recent pledges for Women's Equality and being a 'Disability Confident' and 'Inclusive Employer.’
We are 270+ talents operating under one Hub; diversified into different process groups - Recruitment, Lifecyle, Offboarding, Service Excellence and Contact Management.
We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. We welcome you to bring your authentic self and create a better tomorrow with us. The future focussed HR organisation largely possess a strong Onshore Partnering Team and the Centre of Excellence, complimented by a robust Service Delivery Team offering top class services to employees from the HR People Hub, Bangalore.
Background
As a provider of multi-disciplined technical services to the built environment, Atkins Realis is committed to design excellence in the delivery of first-class solutions which combine innovation, imagination, and best practice.
Working as part of the HR Shared Services team (People’ Hub, Bangalore), you will be responsible for providing an effective and proactive HR support service to employees and managers located in MEA Middle East
The Individual
•The role involves rotational shifts to ensure comprehensive coverage.
•Non-general shifts (outside standard office hours) will be eligible for cab services and shift allowances.
•This is not a call support role; the primary focus will be on written communication.
Strong proficiency in written communication is a mandatory requirement to excel in this position.
• Understands the importance of accuracy and has high attention to detail
• Driven, highly organized, can identify and focus on priorities and deliver to deadline
• Resilient, can work under pressure, doesn’t show frustration, and lose composure when facing resistance
• Customer focused, passionate about meeting the requirements of internal and external stakeholders
• Strong interpersonal skills, can build effective relationships with internal and external stakeholders at all levels
• Confident, diplomatic, and tactful
• Proactive, works effectively on own initiative and requires little guidance
• Demonstrates high levels of confidentiality
• Able to work with high levels of autonomy and as part of a team
Responsibilities
• Should have handled the contact management globally
• Managing a variety of HR processes in accordance with regional policies and procedural guidelines MEA Middle East
• Work as a Subject Matter Expert/Quality Auditor for the contact management process
• Demonstrate good proficiency in HR processes and standard operating procedures
• Managing & Coordinating queries on Case management tool
• Producing standard correspondence to employees & external parties
• Liaising with employees, line managers and other HR colleagues
• Working closely with the HR Community and COE’s
• Proactively contributing to improvements within the department
• Supporting the People’s Hub team with ad-hoc projects
• Any other duties as requested by the HR Team Leader
Requirements
• Experience, preferably in a HR Shared Services function supporting MEA Middle East region
• Preference will be given to candidates with experience and knowledge on Workday and Service Now Applications
• Worked as a Subject Matter Expert/Quality Auditor for HR Shared Services
• Good IT skills, particularly MS Word, Excel, Outlook
• Fluent English - excellent verbal and written communication skills
• Strong administrative ability, managing a complex and varied workload
• Potential to develop as the team grows
• Previous experience in a front facing customer service role and/or project experience is desirable
• Should be flexible to work in multiple shifts (including night shifts) & take split off’s
• Graduate or Postgraduate with minimum 5 years of experience in HR shared services or similar environment
Why work for AtkinsRéalis?
We at AtkinsRéalis are committed to developing its people both personally and professionally. Our colleagues have the advantage of access to a high ranging training portfolio and development activities designed to help make the best of individual’s abilities and talents. We also actively support staff in achieving corporate membership of relevant institutions.
Meeting Your Needs:
To help you get the most out of life in and outside of work, we offer employees ‘Total Reward.’ Making sure you're supported is important to us. So, if you identify as having a disability, tell us ahead of your interview, and we’ll discuss any adjustments you might need.
Additional Information:
We are an equal opportunity, drug-free employer committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures, and ability.
We care about your privacy and are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use, and transfer your Personal Data. Link: Equality, diversity & inclusion | Atkins India (atkinsrealis.com)
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