Infrastructure Operations Engineer

Why join us?

SNC-Lavalin provides cutting-edge engineering, procurement, construction and financing solutions to projects in more than 100 countries around the world. From the Canadian Arctic to the Southern African region and Australasia, our multicultural workforce is driven by a fierce pride in their work and a pioneering vision.

SNC-Lavalin is truly a global leader in its field and has been chosen to design and build some of the most prestigious projects in the world.

Atkins is part of the SNC Lavalin Group of companies, the delivery of its IT is via a function called Group IS which is organised as a global operation with significant presence in India.  Group IS has developed an operating model for 2020 to revolutionise the way IT services are provided to the company, moving from a ‘Business as Usual’ focus to an organisation driven by  Business  Value. Key concepts include:    transitioning to digital products  adopting  agile delivery approaches across the organisation, leveraging cloud services, and applying focus to supporting company project bids and delivery.

The Infrastructure Operations Engineer position is a hands-on role to manage, monitor and support the Server Infrastructure (physical & virtual), VMware, storage Infrastructure (Isilon & NetApp), backup  solutions and DHCP services.  Working  within  the  Enterprise  Compute Operations Team within the Infrastructure Division you will provide support with monitoring the services,  resolving  incidents,  implementing  customer  requests,  delivering  on  projects,  and providing operational support & services.

This role would be suited to an individual who has experience with supporting & monitoring a large server environment, someone who has proven experience troubleshooting issues within a large (5000+ User, Multi-Region) environment. 

We are looking for someone who can be dynamic and a real problem solver.

How will you contribute to the team?

To perform this role successfully, the candidate will be responsible for but not limited to the following:

• Supporting and monitoring the global infrastructure server environment using vRops, HP One View and SCOM.
• Capacity management for infrastructure server resources, both reporting and responding to.
• Responding to incidents from either users or our alerting systems.
• Monitoring storage infrastructure backups, assisting with file restores and data archive requests.
• NetBackup monitoring, tape rotation, import/export, restore, policy creation/modification.
• User and Active Directory groups creation, modification, deletion.
• Managing, supporting, monitoring of DHCP server/services.
• Building windows 2012/2016 servers with pxe boot, hardening & decommissioning.
• Writing knowledgebase documentation, processes and assisting to team members.

What will you contribute?

• At least 5-6 years of experience is required for this role to be considered.

To be successful in this role we would expect you to have hands-on experience with:

• Managing, supporting, and monitoring a Windows 2012/2016/2019 server platform.
• Managing and monitoring server hardware (HP & Cisco preferred).
• Proactive maintenance and responding to user incidents.
• Citrix support.
• Managing and monitoring of NetBackup/Restore services.
• Server build processes, both Physical and Virtual.
• Active Directory and security group modification.
• L1/L2 /L3 troubleshooting of infrastructure issues and fixing the alerts.
• Experience with working with other teams across the globe.

You must also be able to demonstrate experience with:

• Microsoft monitoring systems (SCOM & SCCM preferred).
• Managing and monitoring storage platforms (EMC and NetApp Preferred).
• Service Now and reporting systems.

Desirable Technical Experiences -

• Microsoft Windows Server 2012/2016/2019•Active Directory, DNS, DHCP.
• VMWare 5.5 and above.
• Citrix fundamentals.
• NetApp, EMC Isilon fundamentals.
• NetBackup v8 and beyond fundamentals.
• Networking fundamentals.
• System Management Systems (SCOM, SCCM, McAfee) fundamentals.
• ITIL Fundamentals – Version 3.

Behavioural Competencies -

• Proven experience of delivering process efficiencies and improvements.
• Clear and fluent English (both verbal and written).
• Ability to build and maintain efficient working relationships with remote teams.
• Demonstrate ability to take ownership of and accountability for relevant products and services.
• Ability to plan, prioritise and complete your own work, whilst remaining a team player.
• Willingness to engage with and work in other technologies.

What we offer at SNC-Lavalin:

At SNC-Lavalin, you will enjoy competitive compensation, a safe and healthy work environment, and a full range of benefits (ie.: group insurance, retirement savings plan, share purchase plan, continuing education program, etc.).

You think that a career in our team could match your profile, submit your application online now!

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The masculine gender is used only to simplify the wording.

Appropriate accommodations will be provided upon request throughout the recruitment and hiring process as required by Company policy and the Accessibility for Ontarians with Disabilities Act (AODA).

Successful applicants will be notified about SNC-Lavalin’s accommodation policies at the time the employment offer is extended, and the information will be shared with new personnel during the onboarding process.

At SNC-Lavalin, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.  

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Founded in 1911, SNC-Lavalin is a fully integrated professional services and project management company with offices around the world dedicated to engineering a better future for our planet and its people. We create sustainable solutions that connect people, technology and data to design, deliver and operate the most complex projects. We deploy global capabilities locally to our clients and deliver unique end-to-end services across the whole life cycle of an asset including consulting, advisory & environmental services, intelligent networks & cybersecurity, design & engineering, procurement, project & construction management, operations & maintenance, decommissioning and capital – and delivered to clients in key strategic sectors such as Engineering Services, Nuclear, Operations & Maintenance and Capital. News and information are available at snclavalin.com or follow us on LinkedIn and Twitter.