Desk Side and Technology Analyst
- Corporate
- Kirkland
This vacancy has now expired. Please see similar roles below...
Why join us?
It’s an exciting time at AtkinsRéalis! We are rapidly growing in the US. Our company purpose is to build a better world for our planet and its people. We recognize the importance of making sure that our clients and employees, feel this purpose every day. AtkinsRéalis is proud of our company culture that promotes, diversity, equity and inclusion. Our company ethos include collaboration through the connection of people, data and technology. We are a global firm, who leverages having employees located throughout the world, creating valuable partnerships and doing our part to make this planet and its people, thrive. We need energetic, passionate and eager professionals like you to join our team. There has never been a better time to be a part of AtkinsRéalis!
We are seeking a Desk Side & Technology Support Analyst to join our IT Support team in kirkland, WA.
The Desk Side and Technology Support Analyst is is responsible for the resolution of all second line incident and service requests in the region. They will have a good understanding of technology and demonstrate excellent customer service skills
About us
AtkinsRealis is one of the world’s most respected design, engineering and project management consultancies. AtkinsRealis has been providing infrastructure planning, engineering, construction, environmental consulting, urban planning, architecture, and program management services to public and private clients across the United States for more than 50 years. AtkinsRealis has the depth and breadth of expertise to respond to the most technically challenging and time-critical infrastructure projects and the urgent transition to a low-carbon economy.
How will you contribute to the team?
- General troubleshooting of the Atkins desktop computing environment based on incidents and service requests logged via the Global Service Desk
- Management and resolution of all 2nd line incidents and requests assigned to their queue in Service Now.
- Manage all assigned incidents/requests according to defined SLAs (within specific regions) - ensure 100% adherence to RFS & INC Best Practice guidelines
- Deploy desktop computers and peripherals as well as record and track assets during deployment according to standards and workflow procedures
- Maintain regional service excellence by providing customers with regular updates throughout the management of their incidents and requests
- Troubleshooting a range of technology and telephony issues: investigating, diagnosing faults, and working through to resolution
- Support the set-up of new offices, sites or projects across the local region
- Ensure the maintenance of all local equipment rooms and conference room facilities, mitigate risks arising from audits, fire, safety or other risk assessments
- Develop, review and improve processes to maximize efficiencies within the team
- Exhibit a flexible approach to working and provide coverage where necessary
- Provide training and guidance to end users
- Provide weekly/daily reports/time reporting and updates on current issues
- Provide conference room support including when needed maintaining connections to equipment
- Perform floor walks to engage with employees
- Maintain sufficient equipment stock to deliver service, including maintaining appropriate records
- May perform such other duties as the supervisor may from time to time deem necessary
How will you contribute to the team?
- Associate's degree in Computer Science or related field preferred or a minimum of 2 years of experience in IT service principles and processes.
- High level of proficiency and knowledge of working in a Corporate IT environment.
- Solid understanding of hardware and software asset management processes.
- Experience of working to (and exceeding) Service Level Agreements.
- Broad technical understanding of technology services being supported.
- Ability to learn, understand, and apply new technologies.
- Strong business focus and customer service skills.
- Working knowledge of database/excel structures/tables/configurations.
- Proven experience of data analysis and good numeracy, analytical and reporting skills.
- Works across regional offices.
- ITIL V3 Foundation Qualification preferred.
- Strong customer service skills.
- Certification from Microsoft preferred.
What we offer at Atkins:
AtkinsRéalis realizes that health, mental and financial wellbeing, are all equally needed to achieve balance in life. We are pleased to offer a robust rewards package that help our employees have peace of mind in and outside of work. Our benefit offerings address all of the areas that are part of living a healthy life.
We recognize that what is important to people, continues to change. Some of our other benefits to ensure our employees feel supported, include continuing to offer health and dental coverage for domestic partners and a full list below. Our culture is one of providing support and training for our employees to thrive. We offer learning and development programs, training, career pathing opportunities, and a tuition reimbursement plan. At AtkinsRéalis, you will enjoy a robust rewards package which includes:
- Competitive salary
- Flexible work schedules
- Group Insurance
- Paid Family Leave
- Two Floating Holidays
- Paid Parental Leave (including maternity and paternity)
- Pet Insurance
- Retirement Savings Plan with employer match
- Employee Assistance Program (EAP)
- Learning and development programs, training, career opportunities and a highly regarded tuition reimbursement program
- An inclusive culture of Employee Resources Groups centered around women, African-Americans, Hispanics, LGBTQ+, Neurodiversity and Emerging Professionals.
- A Foundation that is employee-funded with a 2-to-1 match from the company providing STEAM education for minorities from K-12 to college.
If this sounds like you and you would like to expand your career with us, apply today!
AtkinsRéalis is an equal opportunity, drug-free employer committed to diversity in the workplace. EOE/Minorities/Females/Veteran/Disability.
Please review AtkinsRéalis Equal Opportunity Statement here:
https://careers.atkinsrealis.com/equal-opportunities-statement
AtkinsRéalis cares about your privacy and are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use and transfer your Personal Data.
By submitting your personal information to AtkinsRéalis, you confirm that you have read and accept our Privacy Notice.
Upon acceptance of an offer, all candidates must go through a drug screen test and background check. AtkinsRéalis is a federal contractor which mandates a satisfactory background screening report and drug test that supersedes state laws.
Note to staffing and direct hire agencies:
In the event a recruiter or agency who is not on our preferred supplier list submits a resume/candidate to anyone in the company, AtkinsRéalis family of companies, we explicitly reserve the right to recruit and hire the candidate(s) at our discretion and without any financial obligation to the recruiter or agency.
Preview
Middle EastContent type
BlogsPublish date
10/02/2024
Summary
In the rapidly evolving world of energy, having the right foundation in nuclear and net zero energy is crucial. AtkinsRéalis stands at the forefront of this sector, offering abundant opportuniti
Preview
Middle EastContent type
BlogsPublish date
10/02/2024
Summary
In the rapidly evolving world of energy, having the right foundation in nuclear and net zero energy is crucial. AtkinsRéalis stands at the forefront of this sector, offering abundant opportuniti
Related job roles
Salary
Location
Chelmsford
Job Type
Flexible Working
Full Time
Career Area
Project management
Market
Transportation
Category
Permanent
Location
Cambridge
Chelmsford
Description
Shape the highways of tomorrow.Are you ready to take up a vital role in shaping some of our exciting projects? How about joining our talented team, where everyone has a voice, and together we face our
Reference
R-121261
Expiry Date
01/01/0001
Author
Anita SharmaAuthor
Anita SharmaSalary
Location
Silchester
Job Type
Flexible Working
Full Time
Career Area
Nuclear
Market
Security, aerospace & defence
Category
Permanent
Location
Bristol
Glasgow
Silchester
Description
AtkinsRéalis are key partners in the delivery of key defence nuclear projects in the UK and internationally. We provide a full range of project services which includes project and programme management
Reference
R-115118
Expiry Date
01/01/0001
Author
Sudhan PrabhuAuthor
Sudhan PrabhuSalary
Location
Glasgow
Job Type
Full Time
Career Area
Engineering (Other)
Category
Permanent
Location
Epsom
Glasgow
Description
Join us in building a carbon-free future.We are seeking an Engineering Manager to join our Net Zero Energy Business. This position would be based in the central belt of Scotland (or one of our other o
Reference
R-109362
Expiry Date
01/01/0001
Author
Sunitha HAuthor
Sunitha HSalary
Location
UK
Job Type
Full Time
Career Area
Quantity surveying
Category
Permanent
Location
United Kingdom
Cambridge
Leeds
London
Epsom
Bristol
Description
Lead delivery with vision.Become a vital member of our Project & Programme Services team, proudly taking on some of the world's most exciting and prestigious projects. Join us, and you'll be part of o
Reference
R-120796
Expiry Date
01/01/0001
Author
Chiragg Ravindra SaragurAuthor
Chiragg Ravindra SaragurSalary
Location
Singapore
Job Type
Full Time
Career Area
Engineering (Other)
Market
Industrial & manufacturing
Category
Permanent
Location
Singapore
Description
We’re AtkinsRéalis, a world-leading Design, Engineering and Project Management organization. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading profe
Reference
R-121394
Expiry Date
01/01/0001
Salary
Location
Epsom
Job Type
Full Time
Career Area
Finance
Category
Permanent
Location
Epsom
N/A
Description
About the company:AtkinsRéalis UK and Ireland region is part of AtkinsRéalis Global. Founded in 1911, AtkinsRéalis is a global, fully integrated professional services and project management company an
Reference
R-121313
Expiry Date
01/01/0001
Author
Lini RathinamAuthor
Lini RathinamSalary
Location
Bristol
Job Type
Flexible Working
Full Time
Career Area
Project controls
Market
Project, programme & cost management
Category
Permanent
Location
Swindon
Bristol
Cardiff
Description
We’re AtkinsRéalis, a world-leading design, engineering, and project management organization. We connect people, data, and technology to transform the world’s infrastructure and energy systems. Our Pr
Reference
R-120996
Expiry Date
01/01/0001
Author
Prashant HaverishettarAuthor
Prashant HaverishettarSalary
Location
Manchester
Job Type
Flexible Working
Full Time
Career Area
Architecture
Category
Permanent
Location
Manchester
Description
AtkinsRéalis is one of the world’s leading multi-disciplinary consultancy firms offering unparalleled opportunities for talented individuals in search of a rewarding career. We are currently looking t
Reference
R-119095
Expiry Date
01/01/0001
Author
Ritwi ChatterjeeAuthor
Ritwi ChatterjeeSalary
Location
Manchester
Job Type
Flexible Working
Full Time
Career Area
Natural sciences
Category
Permanent
Location
Warrington
Derby
Manchester
Bristol
Edinburgh
Swansea
Description
This position is available as either full-time and part-time and can be based in any of our office locations. Our largest team presences are in: Birmingham, Bristol, Derby, Edinburgh, Epsom, Glasgow
Reference
R-118953
Expiry Date
01/01/0001
Author
Ritwi ChatterjeeAuthor
Ritwi ChatterjeeSalary
Location
Bristol
Job Type
Flexible Working
Full Time
Career Area
Architecture
Category
Permanent
Location
Bristol
Cardiff
Description
Planning a better future for our communities.AtkinsRéalis is one of the world’s leading multi-disciplinary consultancy firms offering unparalleled opportunities for talented individuals in search of a
Reference
R-113883
Expiry Date
01/01/0001
Author
Ritwi ChatterjeeAuthor
Ritwi ChatterjeeRelated articles
Preview
Middle EastContent type
BlogsPublish date
09/10/2024
Summary
In the competitive landscape of career opportunities, it's essential to learn from industry insiders who have navigated the complexities of talent acquisition and recruitment. One such expert is
Preview
IndiaContent type
BlogsPublish date
07/31/2024
Summary
With one of the world’s largest workforces and the fastest-growing economy, there is a high demand for Human Resource (HR) specialists across India. With a flourishing workforce, the human res
Preview
GeneralContent type
BlogsPublish date
02/20/2024
Summary
The 2023 VOX Survey Results are in! And they paint a picture of a workplace where inclusivity and collaboration are not just words but lived experiences. Across our global teams, AtkinsRéalis
by
Shailaja Mantha
Preview
IndiaContent type
BlogsPublish date
01/25/2024
Summary
Introducing ‘AtkinsRéalis Academia - Building Bridges’ Programme - This time it’s not the typical endeavour of constructing bridges but a pursuit to providing equitable ac
Preview
EuropeContent type
BlogsPublish date
01/08/2024
Summary
Meet Andreea-Mihaela from our Romania office, a key player at AtkinsRéalis, where she ensures seamless financial operations. Her role is crucial in maintaining our organization's financial healt
by
Shailaja Mantha
Preview
GeneralContent type
BlogsPublish date
08/29/2023
Summary
Can you introduce yourself and describe your journey as a Mobilization Manager in AlUla? My name is Kauthar Al Rawahy, and I am the Mobilization Manager in AlUla. I joined the AlUla team in No
Preview
USAContent type
BlogsPublish date
07/28/2023
Summary
Introducing Errick Gray, CM-BIM, Digital Design Director from Atkins, a member of the AtkinsRéalis Group, in Orlando, Florida. An intriguing blend of digital engineering specialist and profess
by
Shailaja Mantha
Preview
EuropeContent type
BlogsPublish date
06/26/2023
Summary
In 2022, Atkins and Faithful+Gould, members of the SNC-Lavalin Group, partnered with Equity, Diversity, and Inclusion Specialists to launch an invaluable initiative: the Parental Buddy scheme.
by
Shailaja Mantha
Preview
IndiaContent type
BlogsPublish date
06/14/2023
Summary
At Atkins India, our core beliefs lie in empowering and unleashing the full potential of our team members, enabling them to create a tangible impact and contribute towards building a brighter f
Preview
USAContent type
BlogsPublish date
05/08/2023
Summary
How did you get interested in water and coastal issues? I have been interested in water and coastal issues ever since I was a child. I grew up along the Puget Sound in Washington State and have expe
AtkinsRéalis
Talent community
Would you like to know more? Not ready to apply? Join our talent community to stay connected and engaged with us at AtkinsRéalis.
Find out more