Service Operations Analyst

Are you ready to take up a vital role in supporting some of our exciting projects? How about joining our talented team, where everyone has a voice, and together we face our clients' problems head-on. It's a diverse and inclusive work environment where world-class talent knows no distinctions.

We know that different people have different priorities, which is why we're here to support you. Flexible and remote working is a central part of our culture. So, talk to us about what's ideal for you – from reduced weeks to buying more leave over school holidays. And if you're returning from a career break, ask us how we can help you transition back into work with us.

The Service Operations Analyst position is a hands-on role to working within a team supporting and offering technical advice to project teams and the business and resolving incidents.

This role would suit an individual who has experience within an IT support environment or has recently graduated in an IT related field. The successful candidate will be dynamic, analytical, and able to work under pressure.

Your purpose:

• Provide first line and second line telephone based technical support users.
• Own, investigate, analyze, troubleshoot, and resolve incidents.
• Ensure knowledge and skills are transferred to increase first line fix rate and reduce cost to the AtkinsRéalis business – for example, manage and resolve issues logged online.
• Ensure technical documentation and knowledgebase articles are produced where appropriate.
• Engage with continual service improvement initiatives.
• Support project delivery where required.

What you can bring:

• Customer handling and management skills.
• Enthusiasm to deliver great services.
• Good written and spoken language skills.
• Experience of working in large enterprise environments.
• Experience of working in a fast-paced service desk environment.
• Understanding of IT best practice frameworks.
• Experience of Microsoft environments.

Desirable Experience:

• ITIL foundation.

Behavioural Competencies:

• Ability to build and maintain efficient working relationships with remote teams.
• Ability to plan, priorities and complete your own work, whilst remaining a team player.
• Willingness to engage with and work with different technologies.
• Reliable with a good work ethic.
• Good timekeeping and organizational skills.

Read more about how you can thrive with us: Equality, diversity & inclusion in the UK & Europe (atkinsrealis.com)

Meeting your needs:

When you start with us, you'll enjoy "Total Reward", a package that can be tailored to your lifestyle, career and personal needs. From flexible holidays to life assurance, health & wellbeing benefits, and career planning for the senior stage of your career.

Making sure you're supported is important to us. So, if you identify as having a disability, tell us ahead of your interview. And let's talk about any adjustments you might need.

New name, new era. We are AtkinsRéalis.  It will take some time for all our information to update – you can still refer to our fantastic benefits via the link below:

YourReward at AtkinsRéalis (atkinsrealis.com)

Training:

AtkinsRéalis is committed to developing its people both personally and professionally. Our colleagues have the advantage of access to a high ranging training portfolio and development activities designed to help make the best of individual’s abilities and talents. We also actively support staff in achieving corporate membership of relevant institutions.

More about us:

AtkinsRéalis is a leading global consultancy with over 100 years of design and engineering expertise. With us, you'll be surrounded by the skills, knowledge and support to help you succeed. Together, we can deliver projects which have a positive, sustainable impact on the world.

Check out some of our recent, most exciting projects: AtkinsRéalis Projects (atkinsrealis.com)

Additional Information:

This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance.  If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.

We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.